On January 22, 2019, there was an interruption with our connection to the authoirze.net servers. This has resulted in some clients missing orders in their admin panels that are reported in authorize.net records.
If you are experiencing similar issues, please provide the support team with transaction information so that we can attempt to recreate those orders for you in the admins and resend the orders to the distributors.
Details we will need include:
- Transaction ID
- Invoice Number
- Submit Date
- Customer Payment Amount
We apologize for any inconvenience this issue has caused and are diligently working to get all reports resolved.