You, as an admin, have the ability to Blacklist addresses or customers from being able to make purchases on your website.
Once an address or a customer is blacklisted, they can still access your website and look at products, but when the address or customer name is entered at checkout, the system reads that information and WILL NOT allow the customer to proceed with the checkout process.
There are a number of reasons why you might do this. The most likely reason for doing this maybe you've noticed a repeat address or name being used on Fraudulent Orders.
To create a Blacklist, you will have to create a Shipping Restriction Rule.
Navigate Sales > Shipping Restrictions.
This will bring you to the page that contains all of your Shipping Restriction Rules (if you have any configured):
Select Add New Rule.
Under the General tab, you will choose which shipping methods will follow the restrictions and enter the general information for the rule.
- Name- Name of the rule being created. You can name this rule Blacklisted Customers as you can add any customers you wish to blacklist under this same rule in the future.
- Status- Status has to be active, otherwise customers listed under this rule will still be allowed to make purchases.
- Restrict ALL METHODS from Carriers- Since you are blocking customers from being able to complete purchases altogether, this is the setting you will use. Hold shift and select the first method then scroll to select the last method. Holding shift while doing this allows you to select every method at one time.
- Error Message- You can enter a personal error message for the Blacklisting rule if you wish. It can simply say their process couldn't be completed or you can have a message informing the customer that they have been blacklisted from your site.
Stores & Customer Groups
Select Stores & Customer Groups on the left-hand side under the Rule Configuration.
Here you can choose where and who will be affected by this rule.
- Admin Area- You can leave this set to No.
- Stores- To make the rule apply to all stores, you can either leave blank or select all. If only certain stores are selected, the blacklisted customer could make purchases else where.
- Customer Groups- To make the rule apply to all customers, you can leave this blank or select all. If only certain customer groups are selected, any blacklisted customer that doesn't fall under that group will still be able to conduct activity on your website.
Days & Times
You can leave this tab alone. If no specific date and times are set, the rule will apply at all times, which is necessary.
You can ignore this tab as well, blacklisted customers will have no use for coupons.
Select the conditions tab under Rule Configuration. This is generally the most important step and the step you will use in the future to add a customer to the blacklist.
You can set the conditions to run based off a number of informational variables such as first name, last name, and address line.
I will show you how to create conditions to blacklist a customer by their address line and by their first and last name.
Before you configure any conditions to blacklist customers or addresses, make sure the base condition reads "If ANY..":
Blacklisting by Address Line:
Click on the and select Address Line under Cart Attributes:
Click the to bring up the text field that allows you to enter the street address:
Now your final conditions for blacklisting that address should like the example below:
Blacklisting by First and Last Name:
Click the and select 'Conditions Combinations':
This will create a subset of conditions. This is necessary because when blacklisting a customer by name you must use the First and Last name so you don't block customers who might have the same first name as the customer you are trying to blacklist.
For this subset of conditions, make sure the condition reads 'If ALL...' so the condition can only be true if the first AND last name are used together.
Select the closest to the subset of conditions and select First Name under Customer Attributes:
Click the to bring up the text field that allows you to enter the first name of the customer you wish to blacklist.
Click the closest to the subset of conditions and repeat the previous two steps to enter the Last Name of the customer you wish to blacklist.
Your final set of conditions for blacklisting a customer by first and last name should look like the example below:
Adding to the Blacklist
Any future issues that arise that require you to blacklist an address or customer can be added to this same rule. Whenever you need to add a listing to the rule, select the furthest from the subset of conditions (if any) and configure the conditions to suit your needs.
This way all blacklisted customers and addresses are stored in the same place.
Having multiple blacklistings could look something like this: