If you are using Authorize.net for your website's payment gateway, it is likely that you will be utilizing their Fraud Detection Suite. When an order is flagged as fraud, that order status will be carried over to the order page in the admin.
After the order is manually approved or denied in your authorize.net account, one additional setting will need to be enabled to allow the systems to connect and update the order status.
To enable Transaction Details API:
- Log into your Authorize.net account
- Navigate to the ACCOUNT tab in the upper right-hand corner.
- Look for the section labeled "Security Settings" and then click on the link, Transaction Details API
- Enter the answer to your security question
- Click the Enable button
The next step will be to log into the admin panel of your website and
navigate to SALES > ORDERS
Click on an order with the status of "Suspected Fraud" and once that page loads, in the upper right-hand corner click the button labeled Get Payment Update.
The order status for the order will then be updated to "Processing" and no further action should need to be taken until its time for the order to be shipped.