An order status can be assigned in various ways. Some of these are manually controlled and some are updated via your merchant and shipping accounts.
Complete - This status means that order is created, paid and shipped to the customer.
Canceled - This status is assigned manually by you or, on some payment gateways, when a customer does not pay within the specified time.
On Hold - This status can only be assigned manually. You can put any order on hold.
Processing - This order has been invoiced. If you use 'Authorize and Capture' payment method (or similar), the invoice will be automatically created and this will be the actual status of new orders.
Pending Payment - This is the status used for when an order is created and PayPal or a similar payment method is used. This means that customer has been sent to payment gateway website but no return information has been received yet. This status will change when the customer pays.
Suspected Fraud - This status is assigned when your merchant account marks the transaction as fraud.
Checking Order Status
To view an individual order, from your admin navigate to the SALES > ORDERS and click on the row of the order that you would like to view.
top left section will display the order status.
bottom section will display more details about the order such as payment processing logs, order line items, etc.
From the Gunimport Order tab will display the order log sent and received from the distributor (if automatic ordering is applicable).
If you have any other questions or concerns, please submit a support ticket.