Issuing Refunds

Through the admin panel of your ecommerce site, you can issue a full transaction refund if necessary.

**Partial transaction refunds will have to be issued through your merchant at this time with an offline credit memo created in the admin. 

 

To credit a full transaction refund:

Navigate to SALES > ORDERS.

Select the appropriate order.

On the left, select the invoice tab and then the customer invoice. 

On invoice page, select Credit Memo on top right. 

Adjust shipping, refund and etc at the bottom of the page. Check "Return to Stock" if applicable. 

 

If you'd like to add comments to the refund, check "Append Comments" and enter text under "Credit Memo Comments" section. 

Once all info is adjusted, select Refund. 

 

To credit a partial transaction refund:

**You will first need to login to your merchant account and refund the money to the customer. 

In the admin follow the same steps as a full transaction refund 

 

Navigate to SALES > ORDERS.

Select the appropriate order.

On the left, select the invoice tab and then the customer invoice. 

On invoice page, select Credit Memo on top right. 

Adjust shipping, refund and etc at the bottom of the page. Check "Return to Stock" if applicable. 

 

Once all info is adjusted, select Refund Offline. It will warn you that refund is offline. 

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