If an order is placed through the API from sitebiz for a dealer, either a new order is created if an open order does not exist or it is added to a valid open order. When any orders are placed, the sales executive receives notification of what happened and has visibility on everything.
If the dealer logs into Lipseys.com they should see all of their orders.
Usually, the sales executive will be contacting the customer to see if they need anything before we ship the orders, but no action is needed by the dealer for the order to ship. At the end of the day, we will ship whatever orders have been placed based on the dealers account.
The API return will tell you exactly what happened in regards the action that took place.